Frequently Asked Questions

Each setup varies in size. The mini setup, which fits in most small spaces like your living room for example, is a 8x8 or 8x10 space. This selection is best if you want a setup inside your home. It can accommodate up to 8 toddlers. (Recommended for Crawlers-1 year)  The medium setup is a 9x12 space. It accommodates up to 10 toddlers.   The large setup is a 12x15 space. It accommodates up to 12 toddlers.nswer to this item.

Our soft-play equipment is designed for children 5 years and under ONLY! All equipment has a weight limit. Therefore, if you are planning to have children over the age of 5 attend your event, we recommend renting a regular moonwalk for them to enjoy. Contact us for more details!

Both! We can set up on grass, pavement, or indoors.   Outdoor setup requires a shaded area or a suitable cover in the form of a party tent, as the equipment will get hot in direct sunlight.  Please make sure the ground is flat, well-drained, and clear of glass, debris, poop, and holes. This can become hazardous and unsafe for the children. as well as damage our equipment. We do not set up on dirt, sand, or uneven ground.  Special instructions and other restrictions (stairs, elevators, limited parking) must be disclosed in advance before your party date so that we can plan for them.  Additional fees may apply if we must deliver via stairs or to venues located long distances from the loading zone, including parks, large estates, or other locations that present delivery complications.er to this item.

We will not set up our equipment outside if it is raining or has been raining. This can be very dangerous for the children playing in the play area where they can slip and fall. The water can also damage our equipment. 

If it does rain on the day of your event you are responsible for accommodating an alternate location inside. If you cannot provide an inside location you can reschedule for another date based upon availability or inquire about our location. We will try our best to work with you if it does rain but ultimately you are responsible for making sure the weather will be appropriate for the day of your event.

We request 50% of your total price at the time of booking and the remaining 50% 24 hours prior to your event. Deposits are Non-Refundable. Deposits are accepted via Square, PayPal, Venmo, or Cash app . 

 Any cancellations need to be rescheduled within 30 days.  

As soon as you have a confirmed date for your event, you can book! We will hold the date for you for up to 3 days. We will complete your reservation once we receive your deposit. If the deposit is not received within that period, the reservation will be canceled without notice.

We suggest you book in advance to make sure that your date is available, as weekends can fill up quickly. Our bookings are first come-first served.

 Our equipment can be rented for 4 hours. We require 1 hour to set-up and take down our equipment. This is not included in your booked time. Extra hours can be added for an additional fee.  

We know the importance of maintaining cleanliness. We have a strict cleaning, sanitizing, and disinfecting routine after each rental. All equipment is cleaned before drop-off, at set-up, and again at pick-up. 

• Shoes must be removed before entry and socks must be worn at ALL TIMES for hygiene and safety reasons. That includes you too, adults!
• Parents and guardians must maintain supervision of the children and must be present at ALL TIMES while the equipment is in use.
• No food, candy or drinks are allowed in or near the play area.
• No bubbles, Crayons/markers, face paint, or other coloring material are allowed in or near the play area.
• Pets are not allowed in or near the play area.
• Soft play toys may not be taken out of the play area. 
• The play area may not be moved from where it was originally set-up.
• The play area is designed for children under 5 years old ONLY.
• No more than the recommended number of children are allowed in the play area at a given time. See packages for capacity.
• No pushing, shoving, wrestling, or horseplay.
• Play at your own risk and ALWAYS REMEMBER TO PLAY SAFE. Terrific Toddlers Party Rentals will accept NO responsibility for any injury incurred during the use of our soft play equipment.